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Shipping & Returns

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Returns Policy


All products are covered by a 14-day period during which the customer has the right to return and exchange products. This is calculated from the date when the merchandise is received. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.



Shipping


We can ship to virtually any address in the world. All the items are sent to you from London, UK.

 

UK Delivery

We use Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays. If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service. We can offer a Saturday delivery service for an extra fee.

 

International Fast Worldwide Shipping

Most international deliveries are with customers in 3 - 5 days after fulfilment. We use FedEx, DHL, TNT, Yamato or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas. Delivery outside the EU may attract local tax duty to pay which is administered by the local territory and is out of our hands.

 

Shipping cost

We love low prices! We charge only 5 euros flat rate per order and you can enjoy free shipping for orders over 100 euros.